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Service Advisor

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Updated Sep 25, 2020
Job Description

Service Advisor

Bayway Cadillac of the Woodlands is looking for experienced Service Advisors to join our service team.

Job Responsibilities:
• Automotive Service Advisors greet customers and assist them with any inquiries they may have
• Perform vehicle walk arounds and document customer concerns to enable the technician to properly diagnose and service the vehicle
• Selling Service directly to the customer on the front-lines
• Service Advisors prioritize required services, and are prepared to provide options upon request
• Document declines for services and ask for follow-up on future service considerations
• Keep customers informed on completion times, service expenses, and possible changes
• Service Advisors remain involved with the delivery of the vehicle to the customer upon completion to ensure all customer concerns can be addressed
• Spend quality time building a professional relationship with the customer
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

Job Requirements
• 2 years of Service Advisor experience is required
• GM/Cadillac experience is highly preferred, but willing to accept candidates with outside brand experience
• Outgoing personality with expertise at developing relationships (i.e., a “people person')
• Basic computer and internet proficiency required
• Valid U.S. driver's license with a clean driving record
• Must be eligible to work in the US
• Must pass pre-employment screening to include MVR, drug test, and criminal background check

Dealership Commitment:
• Medical/Dental/Vision/Life
• 401(k)
• Paid vacation

Skills Required

Customer service, sales, organization, service experience

Compensation:

Compensation based on experience

Job Categories

Job Types(s):   Mechanic / Car Repair

Industry(s):   Automotive

Employment Type:   Employee - Full Time

Job Location(s):   The Woodlands

Contact Information

Bayway Cadillac of The Woodlands - Visit Our Business Directory Listing

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