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Full Time - Retail Shift Supervisor

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Updated Nov 26, 2021
Job Description



Directs and models 5.11’s Ethos, Values, Mission and Service standards providing an elevated customer experience
Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and support long-term strategies
Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards
Ensures all alterations and embellishments are executed according to department specs
Models an efficient and satisfying cash-wrap experience
Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience.
With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
Assists with reductions, price changes, and transfers
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
Has working knowledge and oversees use of all Company systems in store

Creates an environment that maintains a 100% focus on the customer
Models selling behaviors to build customer relationships and brand loyalty
Models and supports use of store tools and systems to nurture customer relationships

Accountable for store and individual sales goals
Helps to attracts, recruit, hire and train high-caliber leadership service specialists
Helps to assess team’s performance and provides feedback using both informal and formal methods Ensures all team members are working together to create a positive environment and resolves issues
Writes and flexes store labor schedule
Helps manage store controllable expenses
Protects the assets of the store through implementation of loss prevention practices

Skills Required


To perform the job successfully, an individual should have the following credentials:

Bachelor’s or Associate’s Degree and/or 2-4 years of retail experience – apparel preferred
Previous retail management or supervisory experience
Proven ability to provide a superior customer experience and drive customer loyalty
Proven ability to assess talent and manage performance
Proven business acumen with strategic and analytical skills
Ability to effectively communicate with all levels of an organization
Schedule flexibility to include evenings and weekends
Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead
Must occasionally lift and/or move up to 15 pounds
Ability to use a POS system

Job Categories

Job Types(s):   Sales, Customer Service, Other

Industry(s):   Retail

Employment Type:   Employee - Full Time

Job Location(s):   The Woodlands

Contact Information

5.11 Retail Store - The Woodlands

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